Online Pokies Insider is run by a small team, and every message is read by a person. Use the form below and we will reply within two business days.
What can you contact us about?
- Corrections. A bonus term, payment method, RTP figure or game list that no longer matches what the casino shows. Tell us the page and what you saw, and we will recheck it.
- Casino experiences. Slow withdrawals, changed terms or a lobby that looks different from Australia. Reader reports help us decide what to retest first.
- Questions about our method. How a score was worked out, or why a casino is not listed. The full method is on how we rate casinos.
- Privacy requests. Access to or correction of personal information we hold about you.
- Partnerships. We will listen, but no arrangement ever buys a score or a ranking position.
Can we sort out a dispute with a casino?
No. We are an independent guide, not a regulator or a party to your account, so we cannot force a casino to pay or reverse a decision. We can tell you how to escalate it, and we do use complaints when we rescore a site.
- Go to the casino’s support first. Put the complaint in writing, keep screenshots of your balance, the terms and every reply.
- Ask for the specific term. If a withdrawal is refused or a bonus voided, ask support to quote the exact rule they relied on.
- Escalate to the licensing body. The casinos we cover are licensed offshore, not in Australia. Their licence details, where published, show which regulator handles complaints. Local protection is limited, which is worth knowing before you deposit.
If gambling is causing you stress, you do not need to wait for a reply from us. Call Gambling Help Online on 1800 858 858, any time, or read our responsible gambling page.